1. Our privacy policy
Carbon Creative Ltd (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. We are registered with the Information Commissioner’s Office (ICO) and comply with the UK General Data Protection Regulation (UK-GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).This policy explains how we collect, use, store, and protect your data when you interact with us, visit our website www.carboncreative.co.uk, or engage with our services.
Who we are:
Carbon Creative Ltd
Tomorrow Building, MediaCityUK
Salford, M50 2AB, UK
Email: hello@carboncreative.co.uk
Phone: +44 (0)161 877 3500
2. What data we collect
We may collect the following categories of personal data:
- Identity and contact details: name, email address, phone number.
- Business information: company name, role, business email, phone, payment details.
- Communications: emails, call notes, meeting details, messages.
- Technical data: IP address, device type, browser, operating system, website usage data (via cookies and analytics).
- Marketing preferences: records of your consent, opt-ins, or opt-outs.
We do not collect special category data unless required and with your explicit consent.
3. How we collect your data
We collect data directly when you:
- Submit a contact form or enquiry.
- Email, call, or meet with us.
- Register for events, updates, or marketing communications.
- Purchase or request services
We collect data automatically when you:
- Visit our website (cookies, analytics, server logs)
We may also receive your details indirectly if:
- You are copied into emails sent to us.
- A colleague, partner, or referrer provides your contact information.
4. How we use your data
We process your personal data for:
- Responding to enquiries and providing services.
- Managing client accounts, projects, and contracts.
- Sending updates or marketing (only with consent or legitimate interest where allowed).
- Understanding website usage and improving services (analytics).
- Meeting legal, tax, and regulatory obligations.
- We never sell your data.
5. Lawful bases for processing
We process your data under one or more of the following lawful bases:
- Consent: when you opt in to marketing or non-essential cookies.
- Contract: to deliver services or fulfil your requests.
- Legal obligation: for tax, accounting, or regulatory compliance.
- Legitimate interests: to improve services, maintain security, or communicate with existing clients, provided your rights are not overridden.
6. Lawful bases for processing
We may contact you about our services if you:
- Have opted in, or
- Are an existing client and the communication relates to similar services (soft opt-in, allowed under PECR).
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Ensure our website works properly (essential cookies).
- Analyse usage and improve performance (analytics cookies).
- Deliver relevant advertising (advertising cookies).
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
How do we use cookies?
Our website uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in if necessary,
- Understanding how you use our websites so we can improve our services.
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website..
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
8. Data sharing & third parties
We only share your data with trusted third-party service providers who act as data processors under written contracts. These may include:
- Website hosting and cloud storage (e.g. AWS).
- Analytics tools (e.g. Google Analytics).
- Email delivery platforms.
- Payment processors.
- Professional advisors (legal, financial, auditors)
If data is transferred outside the UK, we ensure adequate safeguards (UK adequacy regulations, International Data Transfer Agreement, or Standard Contractual Clauses).
9. Data retention
We retain data only for as long as necessary:
- General enquiries: up to 24 months.
- Client and contractual data: up to 7 years (for legal/tax purposes).
- Marketing data: until you withdraw consent or unsubscribe.
Data is securely deleted or anonymised once retention periods expire.
10. Data security
We use technical and organisational measures to protect personal data, including:
- Encryption of data in transit and at rest where appropriate.
- Restricted access for authorised staff only.
- Secure hosting in the UK/EU with regular monitoring.
11. Your data protection rights
You have the right to:
- Access – request copies of your personal data.
- Rectification – correct inaccurate or incomplete data.
- Erasure – request deletion of your data.
- Restrict processing – request limits on how we use your data.
- Object – to processing, including direct marketing.
- Data portability – request a copy of your data in a portable format.
- Withdraw consent – at any time, where processing is based on consent.
We will respond within one month of receiving a valid request.
12. Privacy and third-party websites
Our website may link to external sites. This policy applies only to www.carboncreative.co.uk
Please check third-party sites’ own privacy policies.
13. Changes to this policy
We review this policy regularly and will post updates here. Significant changes will be communicated via our website or, where appropriate, by email.
14. How to Contact Us
Email: hello@carboncreative.co.uk
Phone: +44 (0)161 877 3500
Post: Carbon Creative, Tomorrow Building, MediaCityUK, Salford, M50 2AB, UK
15. How to Contact the ICO
If you are not satisfied with our response, you may contact the UK supervisory authority:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
www.ico.org.uk
