Digital Account Manager (Perm) – Website team

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For decorative purposes only
For decorative purposes only

Digital Account Manager - Helping our team manage custom development websites and WordPress

Are you looking for a Digital Account Manager role based in Salford Manchester at the stunning waterfront destination of MediaCityUK?

Do you have great organisational skills and experience managing clients and assisting website teams?

Do you want to work for a company who cares, with core values around positive behaviour change, community and the environment?

We are Carbon Creative, an award-winning branding and digital agency, proudly marking 21 years in the industry.

Recently, we’ve made the exciting transition to become an employee-owned company. A creatively focused studio, we consider ourselves to be at the intersection of art / design, technology and sustainability.

Say hello to Carbon...
We’ve been looking for you!

We’re an award-winning branding and web design agency based in MediaCityUK.

We feel this role would appeal to a Digital Account Manager or Senior Account Executive looking for that next challenge. This is an exciting opportunity to support and lead on digital projects for a diverse range of clients. This is a new role in our ever expanding team so if you’re a team player, committed to delivering excellence and looking to share your passion we’d love to hear from you!

You will support the Senior Account Managers across the digital and brand team as well as lead on digital projects independently. You must be organised, process driven and confident working closely with a wide range of clients, Designers and Developers. Ensuring standard of excellence and timely project delivery is paramount. You’ll also work with the Account Management team to win and grow client relationships.

What will you do…

  • Take a collaborative approach, working closely with our Account Managers, Digital Designers and Developers.
  • Manage day to day client projects, leading client meetings, taking briefs and discussing ongoing project requirements and progress.
  • Handle incoming enquiries, assist with new business opportunities.
  • Build and maintain long-term relationships with clients.
  • Track and report on projects and budgets.
  • Manage maintenance contracts.
  • Research briefs, help with preparation and delivering pitches.
  • Quote and write briefs for digital projects.
  • Help scope and write reports, tenders, proposals and strategies.
  • Prepare and present progress and account reports to Senior Account Managers.
  • Undertake day-to-day admin tasks, assist with project scheduling.
  • Keep up to date with new trends in digital technology.

What we are looking for…

  • Must have 2+ years’ experience in a creative and/or digital agency.
  • Motivated and driven individual who is able to display their own intuition.
  • Excellent communication and management skills are paramount.
  • A good eye for creative and digital development and confidence in pushing excellence in response to a variety of client briefs.
  • Ability to foster relationships, generating ideas for new client growth
  • An understanding of Google Analytics 4 and Hotjar would be ideal.
  • Technical acumen with a strong understanding of WordPress.
  • A good rounded knowledge of some of the technologies, services and software we use, these include: Woocommerce,
  • Gutenberg, Github, Figma, Basecamp, Google Drive.
  • Experience of Synergist would be an advantage.

What we offer:

  • Competitive salary based on experience.
  • Strong focus on wellbeing and work/life balance.
  • 3 days in the studio, 2 days working from home.
  • Super cool office in the heart of MediaCityUK.
  • Great opportunities for career progression.
  • A personal development budget to spend on courses, events etc.
  • Company support to help train and develop your skills.
  • Team fun days out and volunteering opportunities.
  • Flexible working.
  • Your birthday off.
  • Company pension scheme.
  • Great holiday entitlement which increases with service.
  • Ride2Work scheme (up to 50% off a new bike).

How to apply:

We look forward to hearing from you! Please email your details and CV to

Interested in working with us?

We're here for you, we listen, research, advise and create. We use plain English and guide you with honesty and clarity. Please get in touch to find out more!

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